Privacy policy.
This policy explains how Netcetra collects, uses, and protects your information when you use our website and services. We've kept it in plain English — the same way we run everything else.
Information we collect
We collect information you provide directly — such as your name, email address, phone number, billing details, and any content you submit through our forms or your account.
We also automatically collect certain technical information when you visit our site, including your IP address, browser and device type, and the pages you view.
How we use your information
We use the information we collect to:
Provide, maintain, and improve our hosting, design, and marketing services
Process payments and manage your account
Respond to your enquiries and provide support
Send service updates, invoices, and — where permitted — marketing communications
Monitor security and prevent fraud or abuse
Cookies and tracking
Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though disabling them may affect how the site functions.
How we share information
We do not sell your personal information. We share it only with trusted service providers who help us operate our business — such as payment processors and infrastructure providers — and only as needed to deliver our services. We may also disclose information when required by law.
Data security
We maintain reasonable administrative, technical, and physical safeguards to protect your information, including around-the-clock monitoring of our data center. No method of transmission or storage is completely secure, but we work hard to keep your data protected.
Data retention
We keep your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing. To exercise these rights, contact us using the details below.
Third-party links
Our site may link to third-party websites and services we don't control. This policy does not apply to those sites, and we encourage you to review their privacy practices.
Children's privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. When we do, we'll revise the “last updated” date above, and any significant changes will be noted on this page.
Contact us
If you have questions about this policy or how we handle your information, reach us at admin@netcetra.com or 800-886-4400.