Standard technical support for "NON" emergency issues can be acquired by contacting support 24 hrs per day, 7 days a week including holidays.
Standard Technical Support
NetCetra Policies for Email Support
NetCetra has been forced to set up guideline policies for e-mail support for our customers. We are not responsible for the set up of smart phones or tablets. We have provided the specs for the desk top, phone and tablet e-mail programs. If you can not set them up then we suggest you go back to the store where you bought them with the specs we have included here
. If we are contacted in the office or through support, there will be $50.00 fee to review and set this up. The vendor you bought it from will do this for nothing. We will help you with setting up desk top mail programs.
If you are having a problem SENDING mail from your desk top mail program, tablet or your smart phone, the first call should be to your ISP (Internet Service Provider) that you are using. Send mail is 99% of the time an issue with your ISP or carrier for hand held devices, not us. We deliver your e-mail but they decide on the sending format and procedure. As we have stated this is the case in 99% of the issues. So by calling your ISP, your saving time and money. If you call us first and it is NOT our fault, we will invoice you $50.00 to research and fix the issue.
The practice of asking NetCetra and our support team for answers because you do not have an IT person or it is quicker, is very costly to us and we can no longer offer free support for another vendor's problems. Please go to the section for "Setting Up Your Desktop E-mail Program
" for all the specs you will need for any device that using our e-mail servers.
First time users should go here if they have NOT established an account: Sign Up
Emergency technical support for critical issues can be acquired here, 24 - 7. This must be a true emergency or you will be invoiced $85/hr. for each incident with an initial fee of $50.00. Be sure to use the "
Emergency Page" option.
Emergency Technical Support